Frequently Asked Questions
Quick answers about our platform, deployments, integrations, and getting started so you can move forward fast.
General Platform
1. What types of buildings is EagleEye designed for?
EagleEye is designed for multi-unit residential buildings (MDUs), commercial properties, institutional facilities, and selected industrial environments where infrastructure visibility and operational transparency are priorities.
2. Does EagleEye replace our existing building management system (BMS)?
No. EagleEye integrates with existing systems to enhance visibility, analytics, and reporting without requiring full system replacement.
3. How are energy savings calculated?
Hanatech does not publish generic percentage savings claims. Impact is documented using avoided runtime tracking, event analysis, meter-based validation (where applicable), and client-provided utility rates.
4. Is OneSmartView cloud-based?
Yes. OneSmartView is a multi-tenant SaaS dashboard that centralizes infrastructure data across sensors, submeters, and EV chargers.
5. Is the system secure?
The platform uses secure communication protocols, role-based access control, and standard cloud security practices aligned with enterprise IT policies.
6. Can the system scale across multiple properties?
Yes. The architecture supports both single-building and multi-building portfolio deployments.
7. Do you provide installation services?
Installation is performed by licensed contractors. Hanatech provides system integration, configuration, commissioning, and software support.
8. How do we get started?
Begin with a 30-minute infrastructure assessment to review building type, control systems, and deployment scope.
EagleEyeâ„¢
1. Does EagleEye require replacing thermostats?
No. Integration depends on existing infrastructure. In many cases, the platform works alongside existing systems.
2. Can EagleEye work in older buildings?
Yes. Deployment suitability is determined during infrastructure assessment.
3. How is avoided runtime measured?
Using event detection, validation logic, and documented control response tracking.
4. Does the system operate without internet?
Edge validation logic can continue locally; centralized analytics require connectivity.
Submetering
1. Are EKM meters revenue-grade?
Certified revenue-grade models are available depending on regulatory requirements.
2. Can tenants view their own consumption?
Access levels can be configured based on property management policies.
3. Does submetering replace utility billing?
No. It provides structured consumption visibility and billing-support data.
4. Can common areas be monitored separately?
Yes. Common and unit-level loads can be tracked independently.
EV Charging
1. Does EagleEye provide load balancing?
Load balancing support depends on integration with compatible charging infrastructure.
2. Can chargers be monitored per unit?
Yes. Per-charger session tracking and usage analytics are supported.
3. Does the system manage EV billing?
The platform provides reporting and usage visibility; billing configuration depends on deployment scope.
4. Is it compatible with all charger brands?
Integration depends on communication protocol compatibility and project scope.
Smart Parking
1. Is the parking platform cloud-based?
Yes. The solution is deployed as a cloud-managed system with centralized dashboards.
2. Can multiple parking lots be managed from one dashboard?
Yes. Multi-site management is supported.
3. Does the system integrate with license plate recognition (LPR)?
Yes, depending on deployment configuration.
4. Can pricing rules be dynamic?
Yes. Pricing logic can be configured based on operational requirements.
Industrial IoT
1. Can the platform integrate with production sensors?
Yes. Integration depends on compatibility assessment and deployment scope.
2. Is real-time data supported?
Yes. The platform supports real-time data ingestion and dashboard visualization.
3. Is historical analytics available?
Yes. Historical trend analysis and reporting are available through OneSmartView.