From alert to resolved, with nothing lost in between.
Yektora CaseOps turns alerts into cases, sends each one to the right person, escalates what is late and keeps a record of how it was resolved. It runs inside the platform.
What does Yektora CaseOps do?
It opens a case automatically from an alert, or when a person reports a problem, assigns it by site, system and team, tracks it against a target response time, escalates it when the target is missed, and records every step until it is closed.
Built for: Facility and property teams, parking operators, plant maintenance teams and service providers.
What is included
- Cases from alertsAlerts from any Yektora solution open a case with the evidence attached.
- Cases from peopleStaff and tenants can report problems that are not detected automatically.
- Assignment rulesRoute cases by site, system, shift and team.
- Response targets and escalationSet target times; cases that miss them escalate automatically.
- Complete historyEvery assignment, note and status change is recorded with who and when.
- ReportingTime to respond and time to resolve, by site, system and team.
- Notifications and APIEmail notifications, plus an API for your maintenance and service tools.
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Prove it on one site first.
Tell us what you run and what you want to prove. We will suggest the smallest pilot that answers it.